Refund policy

ZOVOR Exchange & Return Policy

At ZOVOR, we want you to have a smooth shopping experience. We carefully check every product before dispatch. If you receive a product with a genuine manufacturing defect, damage, wrong product, or eligible size issue, please contact us within 7 days of delivery.

EXCHANGE POLICY

• Exchange requests must be made within 7 days of delivery.
• Products must be unused, unworn, unwashed and in original condition.
• All original tags, labels and packaging must be intact.
• Exchange is available for:
  • Size/fitting issues
  • Damaged or defective products
  • Wrong product delivered

NON-RETURNABLE / NON-EXCHANGEABLE CONDITIONS

Products will not be accepted for exchange or refund if they have been:

• Worn or used
• Washed or dry-cleaned
• Altered, stitched or modified
• Damaged after delivery due to customer handling
• Returned without original tags or labels
• Returned with stains, makeup marks, perfume smell or other signs of use
• Returned without the original packaging, where applicable

CHANGE OF MIND

We do not accept returns, exchanges or refunds for:

• Change of mind
• Colour preference
• Style preference
• Incorrect size selected by the customer, except where an eligible size exchange is available

REFUND POLICY

ZOVOR primarily offers exchange rather than refunds.

For a verified damaged, defective or wrong product, we will first try to provide a replacement or exchange.

A refund may be considered only when:
• The product is verified as defective/damaged/wrong, and
• A replacement or suitable exchange is not possible.

Refunds, where applicable, will be processed only after the returned product has been received and inspected.

RETURN / EXCHANGE INSPECTION

All returned products are subject to inspection before an exchange or refund is approved.

If the returned product shows signs of use, wear, washing, alteration, stains, damage or missing tags, the return/exchange request may be declined.

EXCHANGE REQUEST PROCESS

To request an exchange, please contact us within 7 days of delivery with:

• Order Number
• Product photos/videos, if applicable
• Reason for exchange

ZOVOR reserves the right to verify the condition of the product before approving an exchange or refund.

IMPORTANT

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.